Refund policy

Return and Refund Policy

Returns

We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 5 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must include its original packaging, when applicable.
• Proof of purchase is required.

Return Process

To request a return, please contact our customer support team within 7 days of receiving your order. Include your order number and the reason for the return.

For returns due to a change of mind or reasons not caused by an error on our part, the customer may be responsible for return shipping costs. If the item received is damaged, defective, or incorrect, we will cover the return shipping costs.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If your return is approved, the refund will be processed to the original payment method within 5 to 10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 5 days of delivery.

Please provide your order number and, where applicable, clear photos or other relevant information showing the issue. After reviewing your request, we will provide an appropriate solution, which may include a replacement or refund.

Non Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or customization reasons.

Non returnable items include products that have been customized or personalized and products that cannot reasonably be returned for hygiene or safety reasons after being opened or used.

If a product is non returnable, this will be clearly stated on the relevant product page before purchase.